Click here to view a special FAQ about our new Live Call Transfer program.Click here to view a special FAQ about our new Live Call Transfer program.

Legal Leads for Legal Plan Representatives:

FAQ

Browse answers to our most common questions below.  To get started with us, you will want to create a legal plan sales account and then contact us via the Backoffice Portal or at support@4legalleads.com with your desired legal categories and widest possible geographical location.  We will setup your custom targeting, and you can add funds as desired.

PLEASE NOTE: 4LegalLeads does NOT ever list your website (including hub site) in CPC search traffic. We will never send CPC clicks (such as AdWords/Bing) to your hubsite via search campaigns per the requested guidelines of legal plan companies wishing to keep that official traffic for themselves. Those seeking legal help will be connected to you from our own ongoing site traffic and call platforms we've built over the last 20 years. We WILL pass on your website and contact information to your potential prospects once assigned to you, to help facilitate connection.

(Scroll down for information on our Privacy Policy, Terms of Use, E-Commerce Policy.)

Call Us: (888) 318-0441 

Call Us: (888) 318-0441 

Are your legal leads exclusive?

We are unique among the majority of our competitors in that all leads are sold only once.  We check all new leads the moment they come in against all former leads which we hold on file for at least 30 days. Any lead with a matching email/phone number is marked as a duplicate and ineligible for sale or distribution.  Keep in this in mind when comparing to other companies with both higher pricing who are ALSO selling your leads to 3 or more buyers.

 

Are your legal leads real-time?

95% of our leads are distributed real-time within milliseconds with about 5% held for continual quality review spot checks.  We do not store leads for resale.  Nor do we EVER manually distribute leads.  This means that when a lead comes in, it is immediately sent to the next available buyer in line who can help the prospect in that state.  This is why its critical to have your account funded 24/7. If your balance can not cover a lead, it moves on to a competing legal plan associate in your area instead.

 

What type of legal leads do you offer?

We offer a set mix of legal categories at $9 per web lead where we've eliminated the worse performing categories. This is our "Standard Package". We also have a "Priority Delivery with Category Selection Package" that many of the experienced associates prefer at $12 per web lead. It allows you to refine your category choice even further. Interested in live calls? You can get incoming calls for $9 per lead though you must request setup before unpausing your account. These are actually the highest quality leads, but due to the high volume of calls available needing legal help... we can offer these at $9 each.

 

Do you filter for quality?

Our quality begins first with our initial ads.  We refuse to use words like "free" "pro bono" "legal aid" and other terms that lower quality.  We also use our credit return system to monitor for patterns of low qualilty, tackling those issues immediately to improve quality on an ongoing basis. We also use a third party verification service which makes sure the prefix / area code are possible combinations in the US phone system.  In addition, we replace all VERIFIABLE wrong numbers, wrong legal categories, wrong locations, etc.

 

How are your legal leads generated?

We generate the majority of leads through our own internal campaigns since 2001 and are considered a wholesaler for some of the largest networks in the country.  This means we can insure quality from start to finish.  In the last couple years, we have also partnered with dozens of powerful lead providers and sem specialists.  When funding your account for 20+ leads, we introduce your offer to many of these partners for robust legal lead campaigns.  All prospects come to us, all request information without incentivization, and all are extremely targeted to needing legal help for current and future issues. With mobile technology, its now an even split with prospects coming in via website or calling, but all are converted to lead data.

 

How can we pay for leads?

We will accept all major credit cards. Visa, Mastercard, Discover, and American Express. In the Backoffice Portal you can add funds at any time. We do NOT autobill. By keeping your account funded well in advance, you assure your lead volume grows without interruption. Using a daily cap or having us hardcode windows for lead flow is a GREAT way to fund for the month, maximizing bonuses, while keeping a control on otherwise powerful lead flow.

 

How do you deliver your leads?

In addition to the backoffice, all leads are delivered primarily by email in real-time.  We highly recommend contacting us or checking your backoffice if case of email issues. Also while ordering, you can now enter your cell phone number for FREE SMS delivery of copied delivery to your cell phone by text.  Your phone charges still apply by your carrier.  The backoffice also allows downloading of all leads and orders in excel,cvs, and pdf file formats. Lastly, we can post to any system's database if you provide us with specs and are funding over $1,000.

 

How long does it take to get my leads?

You can "Create Your Account" at the top of the website instantly.  As soon as you fund and hit "activate" in settings lead flow is eligible to begin. They can come fast, so be ready.

 

Can I get credit for bad leads?

We have an extremely fair system for making Lead Refund Requests for individual, invalid leads. You have a 5-day window (defined as five, 24-hour cycles from the moment of lead delivery) within your Backoffice Portal to make a Lead Refund Request. After five, 24-hour cycles the credit option expires for each lead.  

All leads are sold "as is" since we can't resell a lead if it's not real-time.  However, we will replace verifiable wrong numbers and leads obviously outside their category or location by looking at the lead's description. 

(Please see our online handbook for legal plan leads to see a full list of VALID reasons for Lead Refund Requests.)

 To request a replacement, simply use the link in the Backoffice Portal which will allow us to verify the lead and often issue a credit to your account balance within 48 hours. Our verification department will confirm the reasons stated in all requests. While waiting for credit, be sure to keep your account funded so you don't miss out on other leads. We do not replace leads that you do not reach that have a working voicemail or matching CallerID. The key to getting your invalid returns improved is details unique to each lead.

PLEASE NOTE: Live Calls have a DIFFERENT list of valid reasons for returns: Wrong Number, Wrong Category, Wrong State, Already Represented, Already has a Legal Plan, Duplicate Lead, Foreign Language Not Handled, Technical Issue, Free advice/Pro Bono, Underage, 3rd Party (Spouse/Dependent excluded, Presently Incarcerated, Gov't Lawsuit, Non Profit Organization. Live Call return requests will be verified using ONLY the recording of the call. Return reasons must be verified using the recording.  

 

What if I can't contact a lead? 

“No contact” is not an eligible reason for return in the lead industry. If the lead has a working voicemail, it is considered valid. We simply can’t control the lead's availability. Make sure you are reaching out via phone/email/text making the best possible effort toward success.

“That doesn’t seem fair.” While this is standard in the lead industry, that doesn't mean it's fair. We don't think it's fair that you pay for leads you are unable to speak with, so we will extend you the following that most lead providers won't.

If a you are concerned that the phone number might not be accurate after several days of attempts (email/phone/text), you are welcome to reach out to us via email asking us to do additional research. If we find something that leads us to believe the number might be invalid, we may be able to credit the lead as a courtesy. We can only do this if the lead has never been requested for credit through your account and only after 5 days of effort on your part first. (Remember, that’s defined as five, 24-hour cycles from the moment of delivery.)

“What if I finally speak with the lead after the 5-day window and it's invalid?” It’s always possible that you will end up connecting with the lead after all, but it's too late to request credit in your account if it's invalid. However, as long as we haven't closed out the month and the lead has never been requested for credit through your account, we are happy to manually submit this request for you outside the 5-day return window.


How do account refunds work?


4LegalLeads offers pro-rated refunds of your account balance. You can give us 24-hour notice and request a pro-rated Account Refund (less any bonus funding you have received) at anytime within 120 days of adding those funds to your account.

(Please Note: An Account Refund must be to your ORIGINAL source of payment, and the 120-day window cannot be extended.) 

Clients often ask how much they should fund since they are in control. Beyond our own internal legal lead generation campaigns, we have extraordinarily powerful lead generation partners.  Its for that reason we recommend adding enough funds initially to cover 20 leads, and keeping it always funded to cover a minimum of 10 leads. Why? This allows us to create ongoing campaigns and extend it to powerful legal lead generation partners, giving you steady and uninterrupted flow of new legal clients.


Can I target specific areas of law?

You can choose the "Select Package" at account creation.  If you already have an accout, email us at Support@4LegalLeads.com with your desired categories.  

 

Can I target specific geographic locations?

Under your settings in Lead Filters (and at signup) you can select off the states you desire. The more, the faster the lead flow.

 

How much funding do we have to add?

For starters, you can create an account and bypass funding to look around the Backoffice Portal. Technically, you can add funds to your account for as little as $50.  

We recommend you hit some of the great funding bonuses for adding more funds as listed on the funding page.

Funding 15-30 leads also gives you a better picture of your analytics. You will get a much better average of your conversion rate and a more accurate average of your results over the delivery of 15 to 30 leads.

 

Is buying legal leads bad for retention?

Online lead generation has existed for years. We actually do more to qualify the lead than you will find from other daily activities you use to generate leads or even the companies you work for do themselves when passing you a lead. The danger in buying leads is that you move from selling to a few individuals that are family and friends, to selling to hundreds of prospects. It is even more important to make quality sales while accurately representing the expectations of the services you offer. You should feel well trained, and make sure those on your team handling leads understand all aspects of the service they are selling. This not only leads to happy customers, but better retention. Further, it is even more important to follow up with satisfaction surveys as you would with someone in your local market. This can also be a great chance for referrals or discussing the business! We have hundreds and hundreds of legal plan top brokers who have been with us for years, making all qualifications, and re-ordering constantly.

 

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Terms of Use & Privacy Policy
 

 

PLEASE READ THE FOLLOWING TERMS OF USE AND PRIVACY POLICY CAREFULLY BEFORE USING THE 4LEGALLEADS WEBSITE. All users of this site agree that access to and use of this site are subject to the following terms and conditions in the Terms of Use and Privacy Policy (“Agreement”) and other applicable law. We reserve the right to modify this Agreement at any time.  We will post all changes on this page. This policy was last modified on May 3rd, 2016.

 

Terms of Use

Copyright

The entire content included on this site, including but not limited to text, graphics or code (the “Content”) is copyrighted as a collective work under the United States and other copyright laws, and is the property of 4LegalLeads. The Content includes works that are licensed to 4LegalLeads. Copyright 2016, 4LegalLeads ALL RIGHTS RESERVED. Permission is granted to electronically copy and print hard copy Content for the sole purpose of placing an order with 4LegalLeads or purchasing 4LegalLeads products. You may display and, subject to any expressly stated restrictions or limitations relating to specific material, download or print Content solely for your own non-commercial use, or to place an order with 4LegalLeads or to purchase 4LegalLeads products. Any other use of the Content, including but not limited to the reproduction, distribution, display or transmission of the Content of this site is strictly prohibited, unless authorized by 4LegalLeads. You further agree not to change or delete any proprietary notices from materials downloaded from the site.

 

Trademarks

All trademarks, service marks and trade names of 4LegalLeads (“Marks”) used in the site are trademarks or registered trademarks of 4LegalLeads. You may not use any Marks without 4LegalLeads’ prior written consent.

 

Warranty Disclaimer

This site and the materials and products on this site are provided "as is" and without warranties of any kind, whether express or implied. To the fullest extent permissible pursuant to applicable law, 4LegalLeads disclaims all warranties, express or implied, including, but not limited to, implied warranties of merchantability and fitness for a particular purpose and non-infringement. 4LegalLeads does not represent or warrant that the functions contained in the site will be uninterrupted or error-free, that the defects will be corrected, or that this site or the server that makes the site available are free of viruses or other harmful components. 4LegalLeads does not make any warrantees or representations regarding the use of the materials in this site in terms of their correctness, accuracy, adequacy, usefulness, timeliness, reliability or otherwise. 4LegalLeads disclaims any and all representations and warranties that the site will provide specific results for the user, including that the site will provide the user with leads for prospective legal clients or a specific number of leads for prospective legal clients. 

 

Limitation of Liability

4LegalLeads shall not be liable for any special or consequential damages that result from the use of, or the inability to use, the materials on this site or the performance of the products, even if 4LegalLeads has been advised of the possibility of such damages. Applicable law may not allow the limitation of exclusion of liability or incidental or consequential damages, so the above limitation or exclusion may not apply to you. In no event shall our total liability to you for all damages, losses, and causes of action (whether in contract, tort, or otherwise) exceed the amount paid by you for accessing and/or using this site.

Some states do not permit limitations or exclusions on warranties or liability, so the above limitations may not apply to you.

 

Typographical Errors

In the event that a 4LegalLeads product is mistakenly listed at an incorrect price, 4LegalLeads reserves the right to refuse or cancel any orders placed for product listed at the incorrect price. 4LegalLeads reserves the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is cancelled, 4LegalLeads shall issue a credit to your credit card account in the amount of the incorrect price.

 

Term; Termination

This Agreement is applicable to you upon your accessing the site and/or completing the registration or shopping process. The provisions relating to Copyrights, Trademark, Warranty Disclaimer, Limitation of Liability, Indemnification and Miscellaneous, shall survive any termination.

 

Notice

4LegalLeads may deliver notice to you by means of e-mail, a general notice on the site, or by other reliable method to the address you have provided to 4LegalLeads.

 

Miscellaneous

Your use of this site shall be governed in all respects by the laws of the state of Washington, without regard to choice of law provisions, and not by the 1980 U.N. Convention on contracts for the international sale of goods. You agree that jurisdiction over and venue in any legal proceeding directly or indirectly arising out of or relating to this site (including but not limited to the purchase of 4LegalLeads products) shall be in the state or federal courts located in Pierce County, Washington. Any cause of action or claim you may have with respect to the site (including but not limited to the purchase of 4LegalLeads products) must be commenced within one (1) year after the claim or cause of action arises. 4LegalLeads's failure to insist upon or enforce strict performance of any provision of this Agreement shall not be construed as a waiver of any provision or right. Neither the course of conduct between the parties nor trade practice shall act to modify any of these terms and conditions. You may not assign your rights and duties under this Agreement without 4LegalLeads’ prior written consent. 4LegalLeads may assign its rights and duties under this Agreement to any party at any time without notice to you.

 

Use of Site

Harassment in any manner or form on the site, including via e-mail, chat, or by use of obscene or abusive language, is strictly forbidden. Impersonation of others, including a 4LegalLeads or other licensed employee, host, or representative, as well as other members or visitors on the site is prohibited. You may not upload to, distribute, or otherwise publish through the site any content which is libelous, defamatory, obscene, threatening, invasive of privacy or publicity rights, abusive, illegal, or otherwise objectionable which may constitute or encourage a criminal offense, violate the rights of any party or which may otherwise give rise to liability or violate any law. You may not upload commercial content on the site or use the site to solicit others to join or become members of any other commercial online service or other organization.

 

Participation Disclaimer

4LegalLeads does not and cannot review all communications and materials posted to or created by users accessing the site, and is not in any manner responsible for the content of these communications and materials. You acknowledge that by providing you with the ability to view and distribute user-generated content on the site, 4LegalLeads is merely acting as a passive conduit for such distribution and is not undertaking any obligation or liability relating to any contents or activities on the site. However, 4LegalLeads reserves the right to block or remove communications or materials that it determines to be (a) abusive, defamatory, or obscene, (b) fraudulent, deceptive, or misleading, (c) in violation of a copyright, trademark or; other intellectual property right of another or (d) offensive or otherwise unacceptable to 4LegalLeads, in its sole discretion.

 

Indemnification

You agree to indemnify, defend, and hold harmless 4LegalLeads, its officers, directors, employees, agents, licensors and suppliers (collectively the "Service Providers") from and against all losses, expenses, damages and costs, including reasonable attorneys' fees, related to or resulting from your use of the site, any violation of this Agreement, or any activity related to your account (including negligent or wrongful conduct) by you or any other person accessing the site using your Internet account.

 

Third-Party Links

In an attempt to provide increased value to our visitors, 4LegalLeads may link to sites operated by third parties. However, even if the third party is affiliated with 4LegalLeads, 4LegalLeads has no control over these linked sites, all of which have separate privacy and data collection practices, independent of 4LegalLeads. These linked sites are only for your convenience and therefore you access them at your own risk. Nonetheless, 4LegalLeads seeks to protect the integrity of its web site and the links placed upon it and therefore requests any feedback on not only its own site, but for sites it links to as well (including if a specific link does not work).

 

 

Privacy Policy

What information do we collect?

•    We collect information from you when you register on the site, place an order, enter a contest or sweepstakes, respond to a survey or communication such as e-mail, or participate in another site feature.

•    When ordering or registering, we may ask you for your name, e-mail address, mailing address, phone number, credit card information or other information. You may, however, visit our site anonymously.

•    We also collect information about gift recipients so that we can fulfill the gift purchase. The information we collect about gift recipients is not used for marketing purposes.

•    Like many websites, we use "cookies" to enhance your experience and gather information about visitors and visits to our websites. Please refer to the "Do we use 'cookies'?" section below for information about cookies and how we use them.

 

How do we use your information?

We may use the information we collect from you when you register, purchase products, enter a contest or promotion, respond to a survey or marketing communication, surf the website, or use certain other site features in the following ways:

•    To personalize your site experience and to allow us to deliver the type of content and product offerings in which you are most interested.

•    To allow us to better service you in responding to your customer service requests.

•    To quickly process your transactions.

•    To administer a contest, promotion, survey or other site feature.

•    If you have opted-in to receive our e-mail newsletter, we may send you periodic e-mails. If you would no longer like to receive promotional e-mail from us, please refer to the "How can you opt-out, remove or modify information you have provided to us?" section below. If you have not opted-in to receive e-mail newsletters, you will not receive these e-mails. Visitors who register or participate in other site features such as marketing programs and 'members-only' content will be given a choice whether they would like to be on our e-mail list and receive e-mail communications from us.

 

How do we protect visitor information?

We implement a variety of security measures to maintain the safety of your personal information. Your personal information is contained behind secured networks and is only accessible by a limited number of persons who have special access rights to such systems, and are required to keep the information confidential. When you place orders or access your personal information, we offer the use of a secure server. All sensitive/credit information you supply is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our databases to be only accessed as stated above.

 

Do we use "cookies"?

Yes. Cookies are small files that a site or its service provider transfers to your computer's hard drive through your Web browser (if you allow) that enables the site's or service provider's systems to recognize your browser and capture and remember certain information. For instance, we use cookies to help us remember and process the items in your shopping cart. They are also used to help us understand your preferences based on previous or current site activity, which enables us to provide you with improved services. We also use cookies to help us compile aggregate data about site traffic and site interaction so that we can offer better site experiences and tools in the future.

We may contract with third-party service providers to assist us in better understanding our site visitors. These service providers are not permitted to use the information collected on our behalf except to help us conduct and improve our business.

You can choose to turn off all cookies. You do this through your browser (like Netscape Navigator or Internet Explorer) settings. If you turn cookies off, you won't have access to many features that make your site experience more efficient and some of our services will not function properly. However, you can still place orders over the telephone by contacting customer service.

 

Do we disclose the information we collect to outside parties?

We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information unless we provide you with advance notice, except as described below. The term "outside parties" does not include 4LegalLeads. It also does not include website hosting partners and other parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others' rights, property, or safety.

However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.

 

How can you opt-out, remove or modify information you have provided to us?

To modify your e-mail subscriptions, please let us know by modifying your preferences in the "My Account" section. Please note that due to email production schedules you may receive any emails already in production.

To delete all of your online account information from our database, sign into the "My Account" section of our site and remove your shipping addresses, billing addresses & payment information. Please note that we may maintain information about an individual sales transaction in order to service that transaction and for record keeping.

 

Third Party Links

In an attempt to provide you with increased value, we may include third party links on our site. These linked sites have separate and independent privacy policies. We therefore have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these linked sites (including if a specific link does not work).

 

Online Policy Only

This online privacy policy applies only to information collected through our website and not to information provided or collected offline.

 

Questions and Feedback

We welcome your questions, comments, and concerns about privacy, the Terms of Use, and/or the Privacy Policy. Please contact us with any and all feedback pertaining to privacy, or any other issue:

Support@4LegalLeads.com


 
e-Commerce Policy
 
 
Refund Policy
 
Before requesting a pro-rated refund, please remember we have a robust in-house replacement system for invalid leads you need replaced. This can be accessed by the "Credit Request" link on the left side in your backoffice. Valid reasons for refund credit requests include can be found in the online 4LegalLeads Legal Plan Handbook at 4legalleads.com/handbook. They can also be found at the link below.

New to Legal Leads? Read this Overview of How They Work!
Our verification department will call on your invalid leads, confirm and grant a credit to your backoffice balance to be used towards replacements. PLEASE NOTE: Live Call Transfers are verified using ONLY the recording of the initial call. 
 
 
 
Refunds on Account Balance
 
You are always eligible for a pro-rated refund by giving notice to 4LegalLeads.com by email.
 
The amount of a pro-rated refund shall be your current balance at the time you pause your account and notify us minus all bonuses added for extra credit.  Items exempt from return include leads already purchased exclusively and delivered as advertising was already paid in the delivery of this service.
 
To complete your return, simply email us at support@4LegalLeads.com with the request to suspend your account and issue a pro-rated refund. Your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. You are always welcome to contact us to check on the status of your pro-rated refund.
 
 
 
Bonuses (if applicable)
 
Bonus funds added to your account from "volume bonuses" "early bird specials" or "referral credits" shall be excluded from returns since they were not part of the original payment.
 
 
 
Exchanges (if applicable)
 
Requesting a lead credit through our backoffice is the equivalent of an exchange and is granted for disconnected, wrong location, wrong category, and other reasons as listed in the drop-down credit request menu.
 
 
 
Balance Transfers
 
We can at anytime transfer unspent balances between accounts at your request, provided we have the original purchasers permission.
 
 
 
Shipping
 
All advertising services and information are available to you in your backoffice using the very same login you used to make the purchase and add funds each time. For that reason, you always have access to your purchased data. We will also deliver notification by email and optional text message, however, it is the buyers responsibility to make sure their contact information is up-to-date and check their backoffice in the case of email or text delivery failures.
 
 
 
Security Policy
 
Your payment and personal information is always safe. Our Secure Sockets Layer (SSL) software is the industry standard and among the best software available today for secure commerce transactions. It encrypts all of your personal information, including credit card number, name, and address, so that it cannot be read over the internet.
 
 
 

 

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