Valid Requests for Lead Refunds

We have a robust in-house replacement system for invalid leads you need replaced. This can be accessed by the "Credit Request" link on the left side in your backoffice. 



Eligible Reasons for Return: WEB LEADS

Disconnected Number (List error message)

Wrong Number (List how confirmed)

Wrong Category (List appropriate category)

Wrong Location (Please list this lead's location)

Had Attorney at Time of Request (List date retained)

Had a Legal Plan at the Time of Request (For how long?)

Lead Never Submitted Request (Be specific)

Issue is, in No Way, a Legal Matter (Be Specific)

Duplicate Lead (Include other lead's ID #)

Foreign Language Not Handled (Language?)

Gibberish Comments/SPAM (Explain if not obvious)

Voicemail Box Full/Not Setup (attempted email/phone/text for 4 days)

Free advice/Pro Bono (Must be mentioned in lead comments)

Underage (Please list current age)

Past the SOL (Injury category attorneys only)

At Fault (Auto Accident Injury attorneys only)

No Pending Charges (Criminal Defense only)

Debt Below Requested Minimum (Bankruptcy only)

Federal CPS Case (Family Law only)

3rd Party (Spouse/Dependent excluded,Legal Plan Accounts only)

Presently Incarcerated (Legal Plan Accounts only)

Gov't Lawsuit (Legal Plan accounts only)

Non Profit Organization (Legal Plan accounts only)

"No Contact" (Not eligible for return)



Eligible Reasons for Return: LIVE CALL LEADS

Verified using the recording of the call ONLY

Wrong Number

Wrong Category (List appropriate category)

Wrong Location (Please list this lead's location)

Already Represented

Already has a Legal Plan

Issue is, in No Way, a Legal Matter (Be Specific)

Duplicate Lead (Include other lead's ID #)

Foreign Language Not Handled (Language?)

Technical Issue (Explain if not obvious)

Free advice/Pro Bono

Underage (Please list current age)

Past the SOL (Auto Accident Injury attorneys only)

At Fault (Injury attorneys only)

No Pending Charges (Criminal Defense only)

Debt Below Requested Minimum (Bankruptcy only)

Federal CPS Case (Family Law only)

3rd Party (Spouse/Dependent excluded,Legal Plan Accounts only)

Presently Incarcerated (Legal Plan Accounts only)

Gov't Lawsuit (Legal Plan accounts only)

Non Profit Organization (Legal Plan accounts only)

"Missed Call/Went to Voicemail" (Not eligible for return)


Our verification department will call on your invalid leads, confirm and grant a credit to your backoffice balance to be used towards replacements. PLEASE NOTE: Live Call Transfers are verified using ONLY the recording of the initial call.