How Does It Work?

Live Call Transfers are just as simple as the name implies. A lead opts from one of our web sites to call a representative directly rather than submit a form. We transfer that lead live to the next legal plan client in our queue, and the call is billed automatically when it connects.

Just like our Web Leads, Live Call Transfers can be set up with targeting customized to your location and categories of law. In addition, you can set specific hours when you'd like to receive calls.

You can add LIVE CALLS to your existing account at any time in your account portal! Learn more here or contact support@4legalleads.com.

Live Call Transfer FAQ

GENERAL QUESTIONS
 
"I only want Live Transfer Calls. Is that possible?" Yes, you can make this adjustment in your account. If you have any questions, contact support@4legalleads.com.

Please note, you can put a cap on the number of web leads and call transfers that you receive per day. 
 
 
HOW THE LIVE CALLS WORK
 
"Is the lead made aware of the associate they are calling?" We do not inform the lead who they will be connected with as we must be able to pass the lead to the next available legal plan associate if you do not answer when they call.
 
"How are the calls announced..if at all?" They are not. You will not get a lead-in message notifying you that we are connecting you with the lead. It will simply be the person on the line. The CALLER ID will be the number of 4LegalLeads.com. [(888) 444-3884] However, you will have the number of the actual caller listed both within your account and within the email notification you will receive for each call if it connects.
 
"Will I get more than one call from 4LegalLeads.com at a time?" We limit phone calls from OUR system to 1 concurrent call. This means we won't send more than one call at a time to an associate if a call we recently transferred is still on the line.  
 
"I have multiple reps taking calls can I get more than one call at a time?" See the above answer for our default settings regarding one call at a time. This can be increased if the associate can handle (and answer) multiple, simultaneous calls.
 
"Are the calls recorded? Has the caller been informed of this? Yes. All calls are recorded for quality and training purposes. We will only listen to calls if they are being requested for credit as invalid leads. 

 
 
TARGETING AND SCHEDULING
 
"Can I have different targeting for web leads and Live Transfers?" Absolutely! You can choose all or part of your web lead targeting to target for Live Call Transfers. However, you cannot target areas outside of your web lead targeting for Live Transfer Calls.
 
"How do I make changes to my targeting?" You can do this in your account portal! Contact us at s
upport@4legalleads.com if you have questions.
 
"Can I specify my hours for Live Transfers?" Yes! You can do this in your account portal. You can specify the days of the week and the hours of the day that you wish to receive calls. This is entirely separate scheduling from your web leads. (Web leads are distributed in real-time 24 hours a day and cannot be scheduled.) Of course, you can still always temporarily pause your account which turns off all web leads and phone calls.
 
 
ELIGIBILITY FOR RETURNS

 
"What leads can I return?" To see a full list of valid reasons for Live Call returns, click the link below. 


Live Call Transfers 

at 4LegalLeads.com

Just $9* can eliminate a game of phone tag and transfer a potential legal plan member to speak with you the moment they reach out for help. Try these powerful leads today!

*Phone usage charges will apply.

Just $9* can eliminate a game of phone tag and transfer a potential legal plan member to speak with you the moment they reach out for help. Try these powerful leads today!

*Phone usage charges will apply.

Receive exclusive Legal Plan leads without playing phone tag!

Take advantage of custom targeting and scheduling.

Enjoy freedom from contracts and the security of a guaranteed, pro-rated account refund.

Manage your leads easily in our online portal.

Live Call Transfers 

at 4LegalLeads.com

Only $9 per lead*

($12 for Priority Delivery*)

*Phone usage charges of 8 cents per minute will apply.

Live Call Transfers 

at 4LegalLeads.com

Connect with exclusive leads without playing phone tag!

Take advantage of custom targeting and scheduling.

Enjoy freedom from contracts and the security of a guaranteed, pro-rated account refund.

Connect with exclusive leads without playing phone tag!

Take advantage of custom targeting and scheduling.

Enjoy freedom from contracts and the security of a guaranteed, pro-rated account refund.

Live Call Transfers   at 4LegalLeads.com

Only $9 per lead*

($12 for Priority Delivery*)

*Phone usage charges of 8 cents per minute will apply.

Create Your Account!Ask Questions!Ask Questions!Create Your Account!

Call Us: (888) 318-0441 

Call Us: (888) 318-0441

Ask Questions!

PLEASE NOTE: Return requests for Live Calls will be verified ONLY using the recording of the call. Return reasons must be verified using the recording.  

WRONG STATE - "The lead email says it's a Washington lead but I only take Alaska Live Transfers! Why did I get this call?" We ask the incoming caller to key in their zip code. This is what we use to filter the leads. So often someone has lived elsewhere for decades but still retains their original number from where they were raised. If you get a lead that you speak with that needs help in a location outside of the area you target, please request the lead for credit with your account within five 24-hour cycles from the time you receive the lead. 

 

VOICEMAIL CONCERNS
 
"What if my voicemail picks up the call?" You will be charged.
 
"What if I am on the other line?" If a voicemail takes the call, you will be charged. If it doesn't get picked up by a phone system or human within 18 seconds, it will get passed to another legal plan associate.
 
"What if I cannot adjust the time before my voicemail picks up and it's connecting within the 18 seconds?"  We can adjust the number of seconds for you within your account. However, you will be charged for every lead that goes to voicemail.
 
"Can I request credit for a lead that goes to voicemail?" We are not able to offer returns if a voicemail picks up early (It interrupts call distribution.) regardless of whether or not the caller leaves a voice message. These will be charged.
Valid Refund RequestsValid Refund RequestsLearn How to Add Live Calls!